Executive summary
Connected PSPs are becoming an operating capability
The strategic question is no longer how many patients were contacted, but whether each patient received the right support at the right moment, with a clear next action and a route back to the care team.
This guide sets out three shifts—from activities, to continuity, with trust—and turns them into service design principles, a journey blueprint, governance, a KPI framework and a 90-day pilot path. It is an executive design framework, not a clinical-effectiveness study.
Inside the ebook
From call counts to accountable patient support
- 0102–03
Strategic case
Why connected PSPs matter now—and where friction begins.
- 0204–05
Service design & journey blueprint
Five principles and the handoffs to map before configuring screens.
- 0306–07
Responsible execution & governance
Onboarding, education, pharmacovigilance and a sample RACI.
- 0408–10
KPIs, trust & the decision framework
Measure service quality, pilot in 90 days and ask ten funding questions.
The PDF is in English. National digital-health figures cited in the guide are system-level indicators, not CareSync usage or proof of PSP impact. The RACI, KPIs and pilot plan are sample frameworks, not verified customer results.