For patients
A clearer daily plan
Reminders, education, refill help and scheduled support in one program-branded experience.
For pharmaceutical companies & PSP providers
CareSync PSP Connect
Keep every patient connected to the next step.
A branded digital experience for the people behind your patient support program. Bring enrollment, consent, education and follow-up together—so patients know what comes next, care teams know who needs support, and program leaders can see the journey.
In short: PSP Connect is a white-label platform for running patient support programs in Saudi Arabia: referral, consent, onboarding, adherence support and sponsor reporting in one place. Published research links structured support with better persistence; results for your program depend on its design and are not guaranteed.
The CareSync journey
Identify to Sustain — one connected journey
- 01
Identify
Find eligible patients and route referrals to the right program or branch.
- 02
Onboard
Capture consent, verify details and book the first visit or call.
- 03
Adhere
Reminders, education and check-ins that keep care on schedule.
- 04
Sustain
Follow-up, escalation and reporting across the long term.
For care teams
Continuity across handoffs
Patient context, outreach priorities and recorded next steps shared across authorized roles.
For pharma teams
A more connected program view
Aggregate measures and tracked handoffs, with access and reporting defined around your program.
Support beyond enrollment
A connected journey. Not another disconnected touchpoint.
Patient support is ongoing work. PSP Connect connects the practical moments between joining a program and staying engaged, while keeping clinical decisions with the care team.
- 01
Start with a clear path into care
Bring digital registration, consent and eligibility review into a defined onboarding flow. Program teams can see incomplete steps and coordinate the next action.
- 02
Make everyday support easier to reach
Give patients a daily plan with medication check-ins, relevant education, refill support and follow-up preparation. Configure the experience around the therapy, language and services your program offers.
- 03
Keep the next step owned
Help educators and physicians coordinate reviews with shared patient context. Record follow-up activity and safety transfers so responsibility and acknowledgement remain visible.
The connected program toolkit
Your program, configured around the work.
Start with the modules your team needs. Align workflows, branding and role permissions to your therapy area and operating model—not a one-size-fits-all patient journey.
Enrollment & consent
Digital registration, consent forms, eligibility checks and patient profiles create a shared starting point.
Journey & case management
Keep services, milestones, follow-ups and open cases connected to patient history.
Patient engagement
Combine reminders, education, messaging, refill help and caregiver support with appointment preparation.
Care team coordination
Connect educators and physicians through prioritized review queues and recorded handoffs.
Program administration
Bring enrollment stages, tasks, appointments and program operations into a central workspace.
Analytics & reporting
Review enrollment funnels, adherence-related measures and aggregate sponsor reporting with safety transfer visibility.
PSP Connect · Connected program operations
One journey. A shared view for every role.
From enrollment to ongoing support, connect the people, decisions and handoffs behind your patient support program.
- 01Enrollment
- 02Consent
- 03Eligibility
- 04Services
- 05Follow-up
- 06Adherence
- 07Safety escalation
- 08Outcomes
A daily plan patients can act on
Medication check-ins, education and follow-ups in one familiar view, with messaging, refill help, caregiver support and multilingual program experiences.
- Medication reminders & check-ins
- Education & ongoing support
- Visit preparation & rescheduling
9:41
Product preview · Demonstration data
Your program. Your brand. Your workflow.
Activate enrollment, case management, engagement, coordination, administration and reporting modules. Configure your logo, colors, roles and workflows by therapy area and program.
API interfaces, data flows and access requirements are defined with your IT team during solution design.
Download PSP Connect brochure
PDF · 15 pages · English
Prototype screens use demonstration data, not measured CareSync outcomes. Safety workflows support tracked handoffs; they do not replace emergency care or agreed pharmacovigilance procedures.
From activity to program insight
See where support is moving. And where it needs attention.
Agree on a measurement framework before launch. Use program activity to identify operational gaps, then evaluate changes against a defined baseline—not assumptions about guaranteed clinical or financial outcomes.
Enrollment progression
Understand the stages from referral and eligibility to consent and activation; agree the definitions and denominators.
Support continuity
Review planned and completed follow-ups, missed contacts and adherence-related check-ins alongside patient context.
Team workload
Track outstanding tasks, outreach priorities and handoff ownership to guide operational reviews.
Safety handoffs
Review transfer status and acknowledgements against agreed responsibilities and escalation procedures.
Explore enrollment, activation, persistence and workload scenarios using your own assumptions. The estimator is a planning tool, not a forecast of measured CareSync results.
Estimate program valueSponsor reporting portal
Diabetes Support Programme · KSA
Q3 2026 · aggregated quarterly report
Enrollment trend
Q3 2026 · aggregated quarterly report22Apr
41May
58Jun
79Jul
104Aug
128Sep
Available reports
Contract scope
- Aggregated, de-identified metrics only
- No patient-level or identifiable data
- No access to clinical records or consent details
- Metrics reviewed by the programme governance board
Product preview · Demonstration data
Product preview · Demonstration data, not measured outcomes
Sponsor views are aggregate. Data access, metric definitions, reporting frequency and integrations are agreed during solution design. Adherence check-ins are not proof of medication ingestion or clinical benefit.
Designed around your operating model
One program first. A foundation for what comes next.
Bring your patient services, clinical, operations, IT and pharmacovigilance stakeholders into the design conversation. Set a clear scope before extending the experience across additional programs.
- 01
Discover
Map the patient journey, service model, stakeholders and reporting needs.
- 02
Configure
Align branding, languages, roles, consent forms and follow-up workflows.
- 03
Scope integrations
Agree systems, interfaces, data flows and access with your IT team.
- 04
Validate
Review permissions, workflow acceptance and safety handoff responsibilities.
- 05
Launch & review
Train teams and review adoption, operational measures and opportunities to refine the program.
A clear scope is part of a strong program.
Integration availability, hosting requirements and local privacy obligations need deployment-specific review. Tracked safety workflows support your teams; they do not replace emergency care or agreed pharmacovigilance procedures.
- API-based integration
- EHR integration ready
- Insurance integration ready
- Dedicated single-tenant deployment
- Role-based access control
- Configurable in-Kingdom data residency
- Built to support PDPL requirements
Availability and scope are confirmed during discovery and contracting.
Published PSP research
Evidence for better program decisions.
A clearer view of medication coverage, continuity and cost. These external studies help define the questions PSP Connect can help your team measure.
External observational findings—not measured CareSync results, local forecasts or guaranteed improvements. Related endpoints must not be added together.
- Mean medication coverage (PDC)
- 64.8%
Versus 50.1% without PSP participation. PDC measures days covered—not the share of adherent patients.
Brixner · 2019 - Discontinuation at 12 months
- 51.4%
Versus 65.9% without PSP participation; a lower discontinuation rate in the same Brixner cohort.
Brixner · 2019 - Lower medical costs
- 29.2%
Excludes biologic / targeted drugs. Total costs including these drugs were not significantly lower (p=0.056).
Brixner · 2019 - Median time to discontinuation
- 673days
Versus 574 days without PSP participation. Israeli cohort of 1,520 adalimumab initiators; not a universal persistence target.
Srulovici · 2018
Brixner et al., 2019 · Sponsor-funded US adalimumab study · 2,268 matched patients. Srulovici et al., 2018 · Sponsor-funded retrospective Israeli cohort. Associations do not establish causation; local applicability requires validation.
Explore the supplied research reportCareSync PSP Connect · Featured case study
From program to platform
How integrated digital PSPs improve outcomes, adherence and value
Explore the published evidence behind integrated patient support, the people and workflows connected by PSP Connect, and an illustrative Saudi Arabia scenario for evaluating potential value.
- Global evidence
- Connected patient journeys
- Illustrative KSA scenario
Published findings come from external studies, not measured CareSync outcomes. The Saudi scenario uses unvalidated assumptions; it is not an investment forecast or a guarantee of ROI.
Read the case studyPDF · 7 pages · English · September 2026
Resources & insights
Go deeper on patient support
Guides, cases and articles for pharma and PSP teams building patient support programmes in Saudi Arabia.
PSP Connect value estimator
Enrollment, continuity, refill gaps and team capacity—linked planning models with published evidence and optional operating costs.
Guides
Playbook · 18 min read · Implementation
The 8-Week White-Label Launch Plan
In this guide: the exact ownership split between your team and CareSync, a week-by-week breakdown of all eight weeks, where NPHIES/PDPL-aligned compliance work fits into the timeline, and when eight weeks realistically needs to stretch.
Read the guideChecklist · 9 min read · Compliance
Data Residency & Compliance Checklist
22 questions across 7 categories that your legal, IT, and compliance teams should be able to get a straight answer to from any digital health vendor — including CareSync — before signature.
Read the guideFrom the blog
Patient support
Patient Support Programmes in Saudi Arabia: Best Practices for Pharma in 2026
Adherence averages 50%. How Saudi pharma teams design compliant, multimodal Patient Support Programmes that improve persistence and outcomes.
Read article
Patient support
GLP-1s, AI and the Informed Patient: Why Saudi Arabia Needs Continuous Care Now
AI-informed patients and GLP-1 therapies are changing care in Saudi Arabia. See why clinician-led support must continue between appointments.
Read article
Evidence
How Technology Improves Medication Adherence and Patient Outcomes: The Evidence
Text reminders and apps roughly double adherence; remote care lowers HbA1c. How Saudi providers and pharma can apply the evidence.
Read articleQuestions PSP and medical affairs teams ask
Can the program run under our brand or the product brand?
Yes. The patient app, provider portal and communications are configured under the brand you choose, in Arabic and English.
How is patient consent handled?
Consent forms and permissions are configured per program during setup and reviewed with your compliance and legal teams before launch.
Who can see patient information?
Access is role-based. Each stakeholder, such as nurse educators, call-center agents or program managers, sees only what their role requires, with activity logged for audit.
Can we report adverse events through the platform?
Adverse-event capture and routing can be configured to follow your pharmacovigilance procedures. The exact workflow is agreed with your safety team during scoping.
How long does a program launch take?
It depends on scope, integrations and approvals. A focused program follows five steps: discover, configure, integrate, validate, then launch and optimize. We share a timeline after the discovery session.
Your personalized demo
Your care. Your brand. One platform.
See how CareSync brings your patients and teams together in a branded experience.
- Live demo
- Solution mapping
- Commercial proposal
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