Is CareSync a PSP operator?

No. CareSync PSP Connect is a software platform. Your team or your contracted operator delivers the patient services.

How are adverse events handled?

Educators log potential adverse events from any interaction. Reports meet the four minimum criteria, are time-stamped, auto-emailed to your PV officers and kept in a full activity log. The MAH retains PV responsibility.

Where is patient data hosted?

Hosting is flexible, including in-Kingdom cloud hosting to support PDPL requirements. The setup is confirmed per deployment.

What can the sponsor see?

Aggregated, role-scoped programme data. Any access to identifiable data is defined contractually.

Can operators run several sponsors' programmes?

Yes. The platform supports multi-program management; data separation is designed during scoping.

How do educators communicate with patients?

By video call, chat or phone from one workspace; every interaction is logged.

Can we see the platform before committing?

Yes. Book a guided walkthrough of the full pilot platform.

Is the platform available in Arabic?

Yes. Interfaces are Arabic-first and RTL-native, with English available.

PSP Platform for Pharma Sponsors in Saudi Arabia

Adverse events captured, routed and tracked inside the programme workflow

Educators log potential adverse events from any call, chat or video interaction, with the four minimum reporting criteria and a time-stamp that starts the reporting clock. Each report is sent automatically to your designated pharmacovigilance officers by email, and every action is kept in a full activity log to support reconciliation and inspection readiness.

Capture
Time-stamp
Auto-notify PV officer
Activity log

The marketing authorisation holder retains pharmacovigilance responsibility. The workflow is configured to your SOPs.

Programme visibility for sponsors

Track enrollment progress, follow-up completion, escalations and service utilisation in aggregate, role-scoped dashboards.

Sponsor reporting portal

Diabetes Support Programme · KSA

Aggregated, de-identified metrics only

Q3 2026 · aggregated quarterly report

Enrollment trend

Q3 2026 · aggregated quarterly report

22Apr

41May

58Jun

79Jul

104Aug

128Sep

Available reports

Contract scope

Aggregated, de-identified metrics only
No patient-level or identifiable data
No access to clinical records or consent details
Metrics reviewed by the programme governance board

Product preview · Demonstration data

Demo data

Data protection built for Saudi programmes

Flexible cloud hosting, including in-Kingdom hosting to support PDPL requirements
Built on HIPAA-aligned safeguards
Role-based access and aggregated, scoped sponsor data
Consent management and audit-ready activity logs

Hosting, controls and shared responsibilities are confirmed per deployment during scoping and contracting.

Saudi data protection (PDPL)

From workflow mapping to programme launch

01
Discover
Map the patient journey, stakeholders, forms, safety hand-offs and reporting needs.
02
Configure
Set branding, roles, workflows, consent forms, dashboards and notifications.
03
Integrate
Connect communication, identity and reporting systems in scope.
04
Validate
Review workflows, permissions, PV routing and acceptance testing.
05
Launch & optimise
Train teams, monitor programme performance and refine.

Timelines are confirmed during scoping.

We measure value with you — not for you

01
Agree baseline metrics and definitions
02
Run the pilot on the full platform
03
Review results against the baseline together

Book a pilot walkthrough

Run your Saudi patient support program on a platform you control

Adverse events captured, routed and tracked inside the programme workflow

Sponsor reporting portal

Enrollment trend

Available reports

Contract scope

Data protection built for Saudi programmes

From workflow mapping to programme launch

Discover

Configure

Integrate

Validate

Launch & optimise

We measure value with you — not for you

Frequently asked questions

See the full platform in a guided walkthrough