CareSync PSP Connect
One platform for every programme you operate
Configure each sponsor's programme, keep data separated, and give your educators one workspace for video, chat and phone follow-up.
- Arabic-first, RTL-native
- In-Kingdom hosting options
- Built-in adverse-event workflow
- White-label under your brand
One connected programme journey
- 01Enrollment
- 02Consent
- 03Eligibility
- 04Care team assignment
- 05Follow-up
- 06Adherence support
- 07Escalation
- 08Programme reporting
Patient enrollment & e-consent
Case & journey management
Patient engagement & education
Care-team coordination
Admin web app with multi-program management
Sponsor reporting
PSP Connect · Connected program operations
One journey. A shared view for every role.
From enrollment to ongoing support, connect the people, decisions and handoffs behind your patient support program.
- 01Enrollment
- 02Consent
- 03Eligibility
- 04Services
- 05Follow-up
- 06Adherence
- 07Safety escalation
- 08Outcomes
A daily plan patients can act on
Medication check-ins, education and follow-ups in one familiar view, with messaging, refill help, caregiver support and multilingual program experiences.
- Medication reminders & check-ins
- Education & ongoing support
- Visit preparation & rescheduling
Product preview · Demonstration data
Your program. Your brand. Your workflow.
Activate enrollment, case management, engagement, coordination, administration and reporting modules. Configure your logo, colors, roles and workflows by therapy area and program.
API interfaces, data flows and access requirements are defined with your IT team during solution design.
PDF · 15 pages · English
Prototype screens use demonstration data, not measured CareSync outcomes. Safety workflows support tracked handoffs; they do not replace emergency care or agreed pharmacovigilance procedures.
Demo data
Every conversation, in one workspace
Educators reach patients by video call, chat or phone from one workspace, and every interaction is logged to the patient's programme record.
- Video call
- Chat
- Phone
Adverse events captured, routed and tracked inside the programme workflow
Educators log potential adverse events from any call, chat or video interaction, with the four minimum reporting criteria and a time-stamp that starts the reporting clock. Each report is sent automatically to your designated pharmacovigilance officers by email, and every action is kept in a full activity log to support reconciliation and inspection readiness.
- Capture
- Time-stamp
- Auto-notify PV officer
- Activity log
The marketing authorisation holder retains pharmacovigilance responsibility. The workflow is configured to your SOPs.
Read more in the Trust CenterFrom workflow mapping to programme launch
- 01
Discover
Map the patient journey, stakeholders, forms, safety hand-offs and reporting needs.
- 02
Configure
Set branding, roles, workflows, consent forms, dashboards and notifications.
- 03
Integrate
Connect communication, identity and reporting systems in scope.
- 04
Validate
Review workflows, permissions, PV routing and acceptance testing.
- 05
Launch & optimise
Train teams, monitor programme performance and refine.
Timelines are confirmed during scoping.
Frequently asked questions
CareSync PSP Connect
See the full platform in a guided walkthrough
Tell us about your programme and our team will schedule a walkthrough of the full platform.